Refund Policy
We offer a 30-day refund policy for your first order, allowing you to try MODO Gummies with confidence. You have 30 days from the date you receive your order to request a refund. This policy applies only to your initial purchase.
The order for which you are requesting a refund must be the first order you have placed with MODO Gummies.
To request a refund, please contact us at support@modogummies.com and include your order number and the email address used to place your order.
If your refund request is accepted, we will process the refund back to your original payment method. Unless otherwise requested by us, you do not need to send the product back.
Eligible first orders will receive a full refund for the value of the eligible MODO Gummies products included in that order.
You can always contact us with any refund-related questions at support@modogummies.com.
Damages and Issues
Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
Please contact support@modogummies.com with your order number, a description of the issue, and photographs where applicable.
Exceptions / Non-Returnable Items
Certain items may not be eligible for physical return, including opened food, supplement, or other consumable products.
Please contact us at support@modogummies.com if you have questions regarding your specific order.
- Unless otherwise required by applicable law, gift cards are non-refundable.
- Promotional or sale items may be subject to different refund conditions where clearly disclosed at the time of purchase.
Exchanges
We may provide exchanges for eligible orders without an additional handling fee. If you exchange an item for a product of greater value, you will be responsible for the applicable price difference.
Please contact support@modogummies.com to request an exchange.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the legal right to cancel your order within 14 days without providing a reason, subject to applicable consumer protection laws.
Where a physical return is required, the item must generally be in the same condition in which you received it, unused and unopened, and in its original packaging. You may also be required to provide your receipt or other proof of purchase.
Certain sealed goods that are not suitable for return for health protection or hygiene reasons may no longer be eligible for cancellation once unsealed, where permitted under applicable law.
To exercise your cancellation rights, contact us at support@modogummies.com.
Refunds
We will notify you once your refund request or, where applicable, returned merchandise has been reviewed and let you know whether the refund has been approved.
If approved, you will automatically be refunded to your original payment method, generally within 10 business days.
Please remember that your bank, credit card provider, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@modogummies.com.
Cancellations
We generally begin processing orders shortly after they are placed and therefore cannot guarantee that an order can be cancelled or modified once submitted.
If you believe you made a mistake with your order, contact support@modogummies.com as soon as possible and we will determine whether the order can still be changed before fulfillment.
Subscriptions are not yet available on MODO Gummies. Once launched, our goal is Cancel Anytime: you'll be able to manage your subscription yourself through a self-service portal, including cancelling a subscription, skipping an upcoming shipment, changing delivery frequency, changing products or quantities, and updating payment or shipping information. Subscription changes will need to be made before the applicable order has been processed — once a recurring order has been processed, we may be unable to cancel that shipment.
For assistance with your order, contact support@modogummies.com.
MODO Gummies Merchandise
Any MODO Gummies branded non-supplement merchandise, including apparel, drinkware, accessories, or similar promotional merchandise, may be designated as final sale.
The 30-day first-order refund policy described above applies to eligible MODO Gummies supplement products and does not automatically extend to non-supplement merchandise.
Unless otherwise required by applicable law, we may be unable to accept returns, exchanges, or cancellations for merchandise designated as final sale.
If merchandise arrives damaged, defective, or incorrect, contact support@modogummies.com with your order number and photographs of the issue so that we can make it right.